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| Mystery Testing - Pioneers in Switzerland |
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| We monitor your business from the perspective of your customers. In this way we can illustrate how your customers experience your business. |
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| We introduced the method of Mystery Shopping in Switzerland in 1994 and conduct approximately 8'000 Mystery Tests per year. Our customers can retrieve the test results online from our Lp-Mystery Testing-Application© |
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| We offer the following types of application for Mystery Testing: |
| Mystery Shopping Classic |
| Shopping tests with lay customers, for example in a shop or at a counter |
| Mystery Shopping Premium |
| Purchase- or counseling-tests with trained customers and individual customer feedback |
| Mystery Calling |
| Test calls, for example assessment of telephone exchanges and customer service support |
| Mystery Visiting |
| Testing service quality, such as hotels, restaurants, airline companies |
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| Practical examples |
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| We would be glad to show you what our application looks like and what it can do through practical examples. We have carried out Mystery Shopping projects at retailers in the field of sports, lingerie, watches & jewelery, shoes as well as a car insurances. |
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| More information about the single tests can be found here |
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Charles Wyler is happy to illustrate these services to you in a personal meeting. |
| E-mail Charles Wyler |
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| Download |
More information about this service  |